Cartier - Melbourne, Victoria

Lie Vish

Olivia Liu went above and beyond during our engagement ring shopping journey, even arranging beautiful flowers and balloons for our proposal day. Her dedication ensured a seamless process, guiding us to the perfect ring while respecting our budget. Throughout multiple visits, she never rushed us, creating a comfortable atmosphere. Olivia's expertise and willingness to share her knowledge made us feel valued and informed, despite our limited understanding of diamonds. We felt genuinely welcomed and enjoyed every moment. We eagerly anticipate future purchases with her. Highly recommended!"

lily hoeur

We usually shop in Singapore been the Cartier family for a long time! Amazing experience and customer service at - Collins Street Store Melbourne with Olivia Liu! She is amazing Very professional friendly and knowledgeable the whole experience was very easy and pleasant. my partner Surprised me with the secret boxes for my Valentine’s Day and Olivia helped to set up everything ? we sure return soon for our engagement ring ?

Shu Yi Ng

I visited Cartier today looking for a wedding ring and was really disappointed with the experience. From the moment I arrived, I felt unwelcome. When I asked for ring recommendations, I was just directed to an area and told to look through the options on my own, without any help or explanation. When I wanted to try on a necklace, I wasn’t given a mirror and was told to go to one myself. The staff came across as dismissive, which made the experience worse.

I was considering a few brands for my wedding ring, but after this visit, Cartier isn’t an option anymore. I expected a lot more from such a well-known brand.

Lenisha Vagh

We have visited Cartier on Collins St, Melbourne twice over the past few weeks. We were looked after by Kamila who went absolutely above and beyond. After our first visit she kept in touch via text with prompt responses. On our second visit she had everything organised and ready. As soon as we walked in we were greeted with a smile and offered refreshments. This was my first Cartier purchase, but with service like this we will definitely be back. Thank you, Kamila!

Saurav Chattoraj

Had a good experience at the store today. My sales associate JoJo Chen was an absolute delight. She explained to me about the purchase I was going to make and helped me through the entire process. I was inquisitive about other products which I was not going to buy and she happily showed me all the products. Definately look forward to going back.

Thank you JoJo.

The Rising Sun Melbourne

We love this store, however service is hit and miss.(Depending on staff). We have been coming here for years, miss seeing the lady we met the first time, she was calm, and polite.
Wife loves Cartier Jewellery so you know what they say, happy wife happy life ❤️.

Ameria Long

Absolutely appalling service from this store .
After repeatedly asking for refund information on a Cartier love ring , I have had terrible communication for the information I requested .
Misleading information and incorrect dates about when the refund was made . No apology , just rude ness from the manager . I will NEVER buy from Cartier again . They have been pathetic for a luxury brand. Excuses about wrong information being held on file which led to delays when a simple call to sort out issue in first place would have been easy to rectify . I have requested to speak to someone in finance to sort out issue so will wait and see if they even bother to give me a contact .
I am embarrassed for them and hope no one has to endure months of waiting for a refund should they ever need one . Extremely dis gruntled customer

Angie m

Thank you to Carl for your great service in helping us purchase our wedding bands! Thank you Carl we will be back.